DUE TO THE HIGH VOLUME OF ORDERS DURING PEAK SEASON, PLEASE ALLOW FOR LONGER PROCESSING AND SHIPPING TIMES. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING.
Return & Refund Policy
Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If items meet criteria to be returned, there will be a 25% restocking fee deducted from amount refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jesse@traxbrax.com.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jesse@traxbrax.com and send your item to: 20000 E Buckeye AVE, Otis Orchards, WA, 99027, United States.
To return your product, you should mail your product to: 20000 E Buckeye AVE, Otis Orchards, WA, 99027, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If items meet criteria to be returned, there will be a 25% restocking fee deducted from amount refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jesse@traxbrax.com.
.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jesse@traxbrax.com and send your item to: 20000 E Buckeye AVE, Otis Orchards, WA, 99027, United States.
To return your product, you should mail your product to: 20000 E Buckeye AVE, Otis Orchards, WA, 99027, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.